Initially, we were impressed with the Dura Plank product. In the end, however, it was the BNW Customer Service that was the best product of all. Bruce and his staff continued to go the extra mile to make sure the job was done right and to our satisfaction. Their goal was in the detail and not “how soon will we get the check”. As a matter of fact, no money exchanged hands until the job was completed to our satisfaction. No down payment or other ‘gimmicks’ to secure the money up front even though work had not started. The ‘contract’ was his word, “old school philosophy” which you don’t see very often in the construction world. His crew worked hard, often staying until dark to make up for time lost due to weather. Seeing the quality of the work is only half the story when dealing with BNW Builders! The intangibles are second to none as well.
Wednesday, 20 January 2016 / Published in
Jane and Mike O’Toole
January 20, 2016