When we started our search for a contractor for the project of providing new windows, doors, gutters and siding for our home, we contacted over a dozen companies. During the interview process, we narrowed our search based upon product quality, perceived service quality, and by viewing prior jobs completed by each contractor. BNW immediately impressed us due to their previous jobs that we could see in our neighborhood, and to their emphasis on customer service. For example, when other companies routinely arrived late with no explanation, or did not show for the interview at all, BNW exceeded our expectations when Bruce, the owner, apologetically called when the operations manager was a few minutes late for our first appointment. We were also impressed with Tim, the operations manager, when he spent over an hour with us in their warehouse showing us different features of various products that BNW carries, which greatly aided us in our final selections. After we chose BNW to provide the work, we were pleased that they operated within the time frame that they promised, and the workers were extremely professional on site. After the work was completed, the results were remarkable. We are very happy with our home’s new look, and have gotten numerous compliments from friends and neighbors.
Wednesday, 20 January 2016 / Published in
Robert and Pam Reed
January 20, 2016