My husband and I recently contracted with BNW for siding and replacement windows. In today’s fast-paced world, it is extremely difficult to find industry professionals who not only offer an exceptional product but also provide the level of customer service and care that we received from BNW.
From the time we placed our first call until the time we handed over the check, Bruce Wiegan and his crew was exceptional. After providing an initial consultation, BNW took the necessary time to answer all of our questions and follow-up with us to make sure we were satisfied with both the siding and windows we selected. After having had a bad experience with another company who attempted to have us sign an estimate which ultimately turned out to be a contract, we were obviously quite cautious. What mattered most to us was (1) is it a good product? (2) What type of warranty do the manufacturer and BNW provide? (3) Does BNW have the expertise to install the product correctly?
After receiving multiple estimates, it was very obvious that BNW’s product and price outshined its competitors. Because we wanted to be sure of the siding color, BNW provided us with addresses of other work they completed so that we could drive by, see the workmanship and be sure of the color we wanted. BNW stayed in close contact with us after we signed the contract to keep us advised of when we could expect the work to begin. They contacted us within a short time to advise us of the start date. Most importantly, they were there when they said they would be!
We were absolutely amazed at the competence of the work crew that installed first our windows, and then our siding. They were there bright and early and stayed until sunset. Bruce maintained close contact with the crew during the entire project, stopping by periodically to assess their progress. The attention to detail and work ethic was apparent in all they did. As the work progressed, the crew was happy to make adjustments to things that we requested within the scope of the project. And, when the work was completed, we practically had a new house. The house actually looked better than when it was initially built!
You will have the opportunity to read many of the testimonials on this website. What mattered to us may not matter to you. But what we can tell you is this, Bruce Wiegan is a person of integrity and his enormous popularity and obvious success in the Richmond area is a direct result of that. We did not look to build a relationship with BNW but it happened. In our opinion, BNW far exceeded our expectations and we are extremely pleased with the work they did for us.